The customer has the right to cancel within seven days of placing an on-line order or within seven days of receipt of the goods ordered online, whichever is the longer. To obtain a refund the customer must return the items in the correct packaging and in an unused condition to The Railway Station, Washford, Somerset TA23 0PP using a postal service that includes proof of delivery and stating the reason for the return. The cost of the items will then be refunded not including the cost of the original postage.